Changes to the website
The User acknowledges and accepts that Whats On In Tunbridge Wells may, on occasion, alter any aspect of the Website, or any of the services or products provided through the Website, as it thinks fit and without notice to the User. Further, Whats On In Tunbridge Wells may revise this acceptable use policy at any time without notice. You are expected to check this page periodically to take note of any changes that may have been applied, as they are legally binding. The User accepts that it will have no claim for breach of contract or otherwise in respect of any such alteration.
The user warrants that in its use of the Website it shall:
- only use the Website for lawful purposes, and in a manner which does not infringe the rights of any applicable local law or regulation or restrict or inhibit the use of the Website by any third party;
- not engage in any conduct which is unlawful, fraudulent or which may harass or cause distress or inconvenience to any person;
- not upload, post, transmit or distribute any material or information in which the user does not own the intellectual property rights, or any such material that is in any way unlawful or potentially either harmful, threatening, abusive, libellous, pornographic, obscene, racial or ethnically objectionable
- not transmit, or procure the sending of any unauthorised advertising or promotional material or the soliciting of any other form of spam
- not upload, post, transmit or distribute any material or information which contains a computer virus, code, files or programs that are intended or have a disruptive effect on the operation of the Website, or of other Users’ computer systems. WhatsOnInTunbridgeWells.com shall be entitled to remove any material, restrict or terminate your access to the Website if any of the above warranties are breached.
- not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions laid out in our Terms and Conditions and not to access, interfere with, damage or disrupt any part of our site, equipment or network on which our site is stored or any software that is used in the provision of our site
The contents of the Website are provided to the user by way of general background information only. The user should not rely wholly on the accuracy of any part of the Contents.
All the information regarding products, services and deals on the website is provided by the suppliers of the particular products and services. The information may change without notice; therefore, check the accuracy of the information with the relevant supplier before making use of it.
The user accepts and acknowledges that Whats On In Tunbridge Wells, its representatives and advisers, shall not in any way be liable for any damage, loss, costs or expenses incurred either directly or indirectly from the user’s downloading of any contents from the Website, or its reliance on or use of any of the contents for any purpose.
While efforts have been made to make this Website helpful and accurate, due to the open nature of this Website, and the potential for errors in the storage and transmission of digital information, the Whats On In Tunbridge Wells does not warrant the accuracy of information obtained from this Website. Where errors or omissions are brought to the attention of the Whats On In Tunbridge Wells, amendments will be made as speedily as possible. All materials posted on this website are provided “as is” and without warranties express or implied. The Whats On In Tunbridge Wells and its agents and the Website creators disclaim to the fullest extent permissible by applicable law all warranties, including without limitation any warranty of merchantability or fitness for a particular purpose.
Without prejudice to the foregoing generality, Whats On In Tunbridge Wells hereby excludes, insofar as permitted by law, all warranties and representations, express or implied, in respect of any of the contents, including, but not limited to any information, names, images, pictures, logos and icons forming part of them, including but not limited to warranties of satisfactory quality, fitness for a purpose, non-infringement of third party rights or any law, compatibility, security and accuracy.
The Whats On In Tunbridge Wells does not warrant that functions contained on the website will be uninterrupted or error-free, that defects will or can be corrected, or that this website or the server are free of viruses or other harmful components. The Whats On In Tunbridge Wells does not provide any warranty or representation as to the materials on this website in terms of their correctness, accuracy, reliability, or otherwise, and is not responsible for any material accessed through links to other websites. Similarly, the Whats On In Tunbridge Wells is not responsible for any third party views or content (which are not compiled by the Whats On In Tunbridge Wells) located on the Website.
What information we collect
In an effort to keep our service as simple and easy to use as possible we only store information we have received from you, to enable us to carry out the services you are requesting from WhatsOnInTunbridgeWells.com
We use your personal information for the purpose of responding to and fulfilling your requests for our products and service.
We do not disclose any information about customer bookings to anyone for purposes which are not related to your booking or the delivery of our services to you.
To ensure the confidentiality of your personal information we use leading security technology and procedures that are regularly reviewed and updated.
Personal identification information
- We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a contact form, fill out an order form for advertising on the website and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, website link. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Web browser cookies
What are cookies?
Cookies are small files—usually consisting of letters and numbers—placed on your computer, tablet, phone, or similar device, when you use that device to visit a web site. Cookies are widely used by website owners to make their websites operate, work more efficiently, and provide analytic information.
These are the different types of cookies we and our service providers may use on our sites:
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure
areas of the website. The website cannot function properly without these cookies.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Information we do not collect or store
As payment are made by PayPal we do not gather ANY credit or debit card details. Our payment system is 100% secure through the PayPal online payment system.
Payment that are made direct to our bank are by BACS or Bank to Bank and we supply you with full banking transfer details.
When you submit a directory listing, the content of the listing and its metadata are retained indefinitely. All users can see, edit or delete the personal information included on their listings at any time. Website administrators can also see and edit that information.
Website visitors can see the contact name, website URL, phone number, address and other information included in your submission to describe the directory listing.
If you pay to post a directory listing entering your credit card and billing information directly on https://www.WhatsOnInTunbridgeWells.com, the credit card information won't be stored but it will be shared through a secure connection with the following payment gateways to process the payment:
Other information we collect:
- Statistical information
When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any PII.
- IP address
When you visit our site our web server automatically records the IP address of your computer (location on the Internet) to assist with fraud protection.
Our Site contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit your information to these websites.
How We Use Your Information
We use your personal information only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on our site may be used to:
- Purchase an ad spot
Information collected from us when you purchase ad spot on our website and filling the order form, including your Business name, email address, Business telephone number, website link, is used to deliver your ad spot confirmation electronically. We may also contact you to make any changes or cancellations to your ad spot.
- Send newsletter email
We will only send newsletters to people that have opted in to receive them (including by accepting the terms and conditions on our site).
- Communications with you
We will use your email address and/or telephone number to contact you when you submit a question or suggestion or if we have a need to contact you in connection with your booking.
- We may use your email address and booking information to inform you of additional services and special offers, and to build features that will make the service easier and more personalized for you to use. At your request, we will not send any information or offers unrelated to your specific booking. At your request, we will send your booking information to your email address or other nominated contact method subject to our customer identity verification procedures being satisfied.
Who We Share Your Information With
We do not disclose any information about customer bookings to anyone except in the following circumstances:
- Legal obligations
We may be required by law to disclose information you provide to us. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could cause harm to others.
How We Protect Your Information
To ensure the confidentiality of your personal information we use leading security technology and procedures that are regularly reviewed and updated.
Our systems are configured with industry standard data encryption and firewall technology. When you send PII to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Information provided to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure this information against accidental loss and unauthorised access, use, alteration or disclosure.
The documents and related graphics published on this website could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. WhatsOnInTunbridgeWells.com may make improvements and/or changes in the product(s) described herein at any time. The external links herein will let you leave the WhatsOnInTunbridgeWells.com website
The linked sites are not under the control of WhatsOnInTunbridgeWells.com.
WhatsOnInTunbridgeWells.com and their respective employees are not responsible for the contents of any linked site or any link contained in a linked site. WhatsOnInTunbridgeWells.com are providing these external links to you only as a convenience, and the inclusion of any link does not imply endorsement by WhatsOnInTunbridgeWells.com of the site. All views expressed by individuals or companies on these sites are their personal opinions and are not necessarily those of or endorsed by WhatsOnInTunbridgeWells.com
You shall be deemed to have accepted these Terms & Conditions of use by your continued use of the Website.
Access and use of information
Access to the Website is limited to viewing the linked web pages solely for information purposes to access the information provided by the Whats On In Tunbridge Wells at this Website. Any access or attempt to access other areas of the Whats On In Tunbridge Wells's computer system or other information contained on the system for any purposes is strictly prohibited, and the user shall be responsible for any such unauthorised access. You may not use any information contained on the Website other than for information purposes only. We will not be liable if for any reason our Website is unavailable at any time or for the information contained on the Website.
This Website may contain trademarks and service marks. All marks are the property of the proprietors of such marks as indicated, unless otherwise provided. All rights in the intellectual property contained in this Website, including copyright, trademarks, trade secret and patent rights, are reserved to the Whats On In Tunbridge Wells and its suppliers. T
he editorial content of the Website and all text, graphics, logos, icons, images, audio clips and software is copyright of the Whats On In Tunbridge Wells and/or the authors, photographers and illustrators who contribute material to the Website, and the user shall not alter or remove any copyright symbol, or any other identification or information, concerning the authorship or ownership of any of the content of the Website.
Access to this Website does not constitute a right to copy or use any of the intellectual property of the Whats On In Tunbridge Wells or its suppliers and users are not permitted to copy, market, resell, distribute, retransmit, publish, upload, download, store, display in public, alter, or modify the content contained on this Website or otherwise transfer or commercially exploit, in any form, any of the content of the Website.
The Website and its contents may incorporate hypertext links to other websites, social media pages and services of third parties. These links are provided for the convenience and information for the user only, this provision does not constitute an endorsement of the content of such third-party websites and social media pages by Whats On In Tunbridge Wells.
The user acknowledges and accepts that Whats On In Tunbridge Wells is not, and shall not be held responsible either directly or indirectly for any damages, loss, costs or expenses arising from the use of such third-party web sites, or products or services available through such third-party portals
The Whats On In Tunbridge Wells does not take any responsibility for information transmitted via the Website and cannot guarantee that any electronic commerce or communication is totally secure.
Updates to terms
Non-acceptance of the terms and conditions
If you do not accept these terms and conditions in full, you do not have permission to access the contents of the Website and therefore should cease using the Website immediately.
At Whats On In Tunbridge Wells, we are passionate about doing everything within our power to ensure that our customers receive the best possible service. However, we recognise that sometimes we may not get things right. If, and when this happens we encourage you to communicate to us via Sales@WhatsOnInTunbridgeWells.com and advise us with any comments or feedback that you have to help us to improve our service to you
Where issues arise, we welcome the opportunity to put things right.
We want to:
- encourage constructive feedback
- understand your views by listening to you
- try to resolve any issues in a timely and professional manner
- Ensure complete satisfaction in how we resolve any of your concerns.
How can I contact you?
If you are not satisfied with any aspect of the service provided by Whats On In Tunbridge Wells, please let us know by email to Sales@WhatsOnInTunbridgeWells.com
How long will it take?
Our aim is to resolve your concern as quickly as possible and to acknowledge all emails within 24 hours of receipt. If we are unable to resolve your concern by initial response, we will endeavour to resolve the issue within 7 working days. If we have been unable to resolve it within this time, we will update you on the progress made and advise you on how much longer we anticipate it will take to resolve.